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How do I pause my subscription? (FAQs)
Read This Article
If I cancel my account today will I still be able to watch until my paid month is up?
6 years ago
Brittany ~ When you cancel your account, you still have access to it until what would be the next charge date. You will be able to use it for the entire 30 days for which you have paid. We hope you are enjoying our videos!
6 years ago
If I paused my suscription, the paid workshops on my account can be seen during the pause?
5 years ago
(Edited by Moderator - Alex Parsons
on April 1, 2022)
Gaby ~ You will still be able to see the workshops you have purchased while your account is paused. When you login, you will need to go directly to the workshop rather than following the prompt to restart your account. If you have any trouble, please email us at support@pilatesanytime.com.
Gaby ~ You will still be able to see the workshops you have purchased while your account is paused. When you login, you will need to go directly to the workshop rather than following the prompt to restart your account. If you have any trouble, please email us at support@pilatesanytime.com.
5 years ago
Hi, I have read this FAQ but can't find the option to pause in my payment tab, only cancel. I would like to cancel for 3 months. Thanks
4 years ago
Hi Gia, I’d like to pause my account for 3mo this but on the payment tab I only have cancel as an option. Can you advise how to pause without cancelling? Thanks
4 years ago
Pauline ~ Because you have paused your account previously, our system requires that you wait another billing cycle before pausing again. Please email us at support@pilatesanytime.com, and I can help you pause your account.
4 years ago
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Sarah ~ Unfortunately PayPal does not give us the option to pause accounts so canceling and then reactivating is the only option. When you reactivate, all of your history and favorites will be saved so you won't lose anything. Please email us at support@pilatesanytime.com if you have any questions.