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Maria T
Despite your written rationale, demanding a credit card upon sign up for a free trial period is intrusive. I hope my initial impression of your company improves from this point. The classes must speak for themselves.
7 years ago
Gia Calhoun
2 people like this.
Maria ~ Thank you for your forum post.When we started Pilates Anytime we did not ask for credit card information from people that wanted to try our service. We soon discovered that many people would repeatedly sign up for free trials and we were not able to pay our bills. So we changed our policy. I hope this helps to explain why we have our policy. Please email us at contact@pilatesanytime.com if you have any questions.
7 years ago
Meagan P
1 person likes this.
How do you cancel/postpone payment after the 15 day trial? I do want to continue, but at the moment am having unexpected money problems so would rather not have the money taken out at this time.
7 years ago
Gia Calhoun
Meagan ~ Here are instructions for pausing your account. While it is paused you will not be charged and it will automatically resume on the date you choose. This date can be changed at any time. Please email us at contact@pilatesanytime.com if you have any questions.
7 years ago
Lina V
How do I sign out from your service? I can not find an unsucribe button. Thank you!
7 years ago
Gia Calhoun
Lina ~ Thank you for your forum post. I looked at your account and saw you were able to cancel. We hope that you will be interested in joining Pilates Anytime again in the future. If you do decide to rejoin then simply login with your existing email and password and by following the prompts you will be able to re-activate your account.
7 years ago
Linda M
1 person likes this.
I would also like to cancel but can't find where to do this. Will probably sign up later when I have more time.
Linda McFarling
7 years ago
Gia Calhoun
Linda ~ I saw you were also able to cancel. When you have want to sign up again, you can reactivate this same account by logging in and following the prompt to update your payment information.
7 years ago
Pearl L
how do I cancel I after 15 days trial as I can't seem to find where to do this and need to see a Doctor after a back operation.
7 years ago
Maria Wheeler
1 person likes this.
Pearl ~ You can cancel your account by following these instructions. If you need additional assistance please email us at contact@pilatesanytime.com. Best of luck with your back operation!
7 years ago
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